2022 schedule

We all know discrimination negatively impacts the lives of countless people around the world. But what does this look like in healthcare? Associated with poor health outcomes, loneliness, gaslighting, and gatekeeping, the Black experience in healthcare is rarely discussed to the depth required to bring change. During his talk, Dr. Gyles Morrison exposes the good, bad, and ugly truths of healthcare for Black clinicians, patients, and even UX professionals. You will learn the theory, tools, and techniques UX professionals can use to design products and services that overcome health inequalities and achieve better health outcomes for all.

About Dr. Gyles Morrison

Dr. Gyles Morrison MBBS MSc is a Clinical UX Strategist with a 10-year history in healthcare, digital health, and Clinical UX. Starting as a doctor in the UK, he now works internationally, helping UX professionals and healthcare companies make products and services that are valued by clinicians and patients. He specializes in using healthcare behavioral science and digital therapeutics to improve healthcare outcomes.

An international speaker, UX mentor, and career coach, he is also the founder of the Clinical UX Association (the leading authority on Clinical UX), the lead instructor for the Clinical UX Academy, and the founder of the Black UX Society.

In an era of faster, faster, faster, our workplaces are sacrificing quality, collaboration, and the customer experience to “just ship it” and find out very late in the game if our features had any benefits for users. Business goals don’t seem to overlap with customers’ needs. CX and UX have trouble finding a seat at the table, and “evangelism” can backfire. Agile and Lean claim customer satisfaction is our highest priority, but are we delivering high value to our trial and paying users? No matter what an Agile coach, Scrum master, or stakeholder declares, the customer decides what is “quality,” “done,” and “good enough.” This session has actionable advice and models for how you can start shifting processes, teams, and our companies towards true customer-centricity.

About Debbie Levitt

Debbie Levitt, MBA is the CXO of Delta CX, has been a CX and UX strategist, designer, and trainer since the 1990s. She’s a change agent focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean.

Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.

Her “Delta CX” book and “Transforming Toward Customer-Centricity” training teach companies how to improve customer satisfaction, predict and mitigate business risk, and increase ROI by investing in great customer experiences. She has other training programs that teach non-CX roles about CX, why it’s done by specialists, and how to integrate it into teams and processes.

Outside of CX work, and sometimes during CX work, Debbie enjoys singing symphonic prog goth metal, opera, and New Wave. You can also catch her on the Delta CX YouTube channel.

To accelerate corporate UX maturity, you must first disrupt the unquestioned mindset that pervades your company’s culture. You must dispel long-held beliefs about product design and development that, while true fifty years ago, now stand in the way of delivering world-class products and services to your customers. These seven myths may seem counterintuitive at first glance, but on closer examination, they reveal why every functional team must embrace UX principles for your company to remain competitive in the marketplace.

About John Bowie

As the principal scientist at Colorado Design Labs, John Bowie a passion for discovering new mindsets, models, and methodologies for streamlining communication and collaboration between human beings and technology. Drawing from his decades of experience as a UX professional in large, medium, and small companies, he helps UX designers and managers pilot their careers through the political and operational challenges and opportunities that arise while building a UX-driven organization.

John is currently sharing strategies and stories from his career in a series of books called Navigating the Politics of UX. Volume 1 is available now on Amazon. Future volumes will follow later in 2022.

How do you create an environment that allows a team to deliver good value to businesses while giving space to people to thrive and grow, especially something personal and meaningful like the search for purpose?

In today’s world, where personal and professional boundaries continue to blur, understanding the relationship of self and the dynamics of a system can open up many possibilities for growth. In this session of sharing the creation of a career progression framework, I looked to past stories and experiences as they provide valuable lessons to navigate the future.

About Jonathan Yap

Jonathan is a designer, storyteller, and a community connector. In the past 10+ years, his career has taken him to many places around the world, working with complex ecosystems and large-scale global products. From facilitating co-creation with executive teams to research on the ground with front-liners, to company-wide digital transformation, there’s always a great story to tell. Jonathan brings them together through design, research, data, strategy, and technology.

Through guidance from others and self-discovery, he has learned how to scale impact through people by designing relationships and mentorship. Jonathan’s passion is in the community, and he finds satisfaction in connecting people. He shares a lot by nature because good knowledge is worth sharing. In addition to his current position as Design Standards Director at a Singapore bank, Jonathan stays active as a host and volunteer for UXSG, mentoring on ADP list, and running Design Pay Asia (Formerly Design Pay Transparency).